Terms of Use
1. About these terms
These Terms of Use (the "Terms") govern your access to and use of the Setdrop website at setdrop.com.au and the Setdrop mobile application (together, the "Services"). By creating an account or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
Setdrop is based in Melbourne, Australia. The legal entity operating Setdrop is being registered, and these Terms will be updated with its registered name and ABN once registration is complete. Our Privacy Policy explains how we handle your personal information and forms part of these Terms.
2. Who can use Setdrop
You must be at least 16 years old to create an account. If you are under 18, you may only use the Services with the involvement of a parent or guardian, and you must not enter into a booking or receive payment through the Services without their consent.
You are responsible for your account and for everything done through it. Keep your password secure, do not share your account, and tell us promptly at support@setdrop.com.au if you believe someone else has used it. You must give accurate information when you sign up and keep it up to date, including your name, city, and any ABN or GST status you provide for invoicing.
3. What Setdrop is, and what it is not
Setdrop is a platform. We help artists and businesses find each other, agree terms, keep records, and get paid. We are not a booking agent, a manager, an employer, a promoter, or a venue.
A booking is an agreement between the artist and the business, not with us. We are not a party to it. We do not select, endorse, employ, supervise, or guarantee any artist or any business. We do not guarantee that a gig will be offered, accepted, performed, or paid for, that any profile, review, or fee is accurate, or that anyone will turn up.
You are responsible for deciding who you work with and on what terms. That includes checking that the other party is who they say they are, agreeing the fee, times, and requirements in writing, holding any licences or insurance your work requires, and meeting your own tax obligations. Setdrop provides tools for contracts, invoices, and records; it does not provide legal, tax, accounting, or financial advice.
4. Your content
You keep ownership of everything you put on Setdrop: your photographs, videos, audio, artwork, biography, press kit, posts, messages, and everything else you upload or write ("Your Content").
You give us a non exclusive, worldwide, royalty free licence to host, store, reproduce, adapt for formatting and display, and show Your Content, for the purpose of operating and promoting the Services. This licence exists so we can run the app: show your profile to a booker, resize your photograph for a feed, or include your act in a list of artists in your city. It ends when you delete the content or your account, except for copies we are required to keep by law, copies already shared by other users, and records attached to a completed booking or invoice.
You confirm that you have the rights to everything you upload, including rights to any music, photography, artwork, or footage created by someone else, and that it does not infringe anyone else's rights.
If you ask us to feature you in Setdrop marketing, or you take part in a Setdrop event, we may use your name, image, and content to promote the Services. You can withdraw that permission at any time by writing to us, and we will stop using it in new material.
5. How to behave
You must not use the Services to:
impersonate another person or act; post content that is unlawful, hateful, harassing, threatening, defamatory, sexually explicit, or that depicts the abuse or sexual exploitation of children; upload content you do not have the rights to; harass, bully, stalk, or discriminate against anyone; spam, scrape, or harvest data; interfere with, probe, or overload the Services; attempt to gain access to another account, or to any part of our systems you are not authorised to use; or arrange anything illegal.
Reviews and ratings must describe your genuine experience of working with that person. Do not write, buy, or trade fake reviews.
You can report a person, a post, or a message from inside the app. We review reports and may remove content, limit an account, or close it. We will act more quickly, and with less warning, where there is a risk to someone's safety.
6. Bookings, contracts, and cancellations
When an artist and a business agree a booking through Setdrop, the terms recorded in the app, including the fee, date, times, and any contract you both sign, form the agreement between you. Keep to it.
Cancellations and disputes are between the artist and the business, under the terms you agreed. We may, at our discretion, help by providing the records held in the app, such as messages, contract versions, payment status, and invoices. We are not an arbitrator and we do not decide who is right.
You agree not to use the Services to make contact and then deliberately move the booking off the platform in order to avoid fees. Repeatedly doing so may result in your account being closed.
7. Payments, fees, and commission
Payments made through the Services are processed by Stripe. By using them you also agree to the applicable Stripe agreements. To be paid through Setdrop, an artist must complete Stripe onboarding, which may require identity and bank details supplied directly to Stripe.
Setdrop does not hold your money. Funds move between the payer and the recipient through Stripe. We deduct a platform commission from bookings transacted through the Services. The commission rate in force is shown in the app before you confirm a payment. Where GST applies to that commission, it will be shown on the relevant document.
Bookings settled off the platform, including cash and direct bank transfer, are recorded in the app for your own bookkeeping and carry no commission. Invoices generated by Setdrop are a convenience built from the details you supply. You are responsible for their accuracy, for your ABN and GST registration status, and for your own tax obligations.
Payment disputes, chargebacks, and refunds for a booking are a matter between the artist, the business, and Stripe. Where money is reversed after we have taken commission, we may reverse or recover that commission.
8. Subscriptions
Some Setdrop features require a paid subscription. Subscriptions are offered as auto renewing purchases and are billed monthly unless stated otherwise at the point of purchase. The name, price, and billing period of each plan are shown on the subscription screen before you buy.
Purchases made in the iOS app are processed by Apple and charged to your Apple Account. Your subscription renews automatically at the end of each period unless you turn off auto renewal at least 24 hours before the period ends. Your Apple Account is charged for renewal within 24 hours before the period ends. You can manage or cancel a subscription in the Subscriptions section of your Apple Account settings. Deleting the app does not cancel a subscription.
Refunds for purchases made through Apple are handled by Apple under its terms, not by us. Cancelling stops future renewals; it does not refund the period you are in, and paid features remain available until that period ends. If we change the price of a plan, we will tell you before the change takes effect and you will have the chance to cancel.
9. Founding artists
Founding artists are the first one hundred artists to claim a founding spot. A founding artist is given the Partner plan at no cost, with every paid feature unlocked, for as long as their Setdrop account remains open and in good standing under these Terms.
It survives changes to our pricing and plan structure. It does not survive the account itself: if you delete your account, or we close it for a serious or repeated breach of these Terms, the founding status and the plan that comes with it end and cannot be transferred to another account or another person. Founding status is personal to you and is not for sale.
10. Our intellectual property
The Services, including the Setdrop name, logo, design, and software, belong to us and are protected by intellectual property law. We give you a personal, non transferable, revocable licence to use the app for its intended purpose. You must not copy, modify, reverse engineer, resell, or create derivative works from the Services, or use our branding without written permission.
11. Ending your use of Setdrop
You can delete your account at any time from Settings in the app. Deleting is permanent: your profile, posts, moments, messages, bookings, and invoices are removed and cannot be restored. Where a booking is still in progress, you will need to settle or cancel it first, so the other party is not left without a record of a night that still has to happen.
We may suspend or close an account that breaches these Terms, that puts other people at risk, or where we are required to by law. Where it is reasonable and lawful to do so, we will tell you why. Sections that by their nature should survive the end of your account, including sections 3, 4, 7, 10, 12, and 13, continue to apply.
We may also change, suspend, or discontinue any part of the Services. If we discontinue a paid feature you are subscribed to, we will give you reasonable notice.
12. Liability
Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Subject to that, the Services are provided on an "as is" and "as available" basis. We do not warrant that they will be uninterrupted, error free, or secure, or that any content is accurate.
To the extent permitted by law, we are not liable for any loss arising from a booking, performance, cancellation, no show, payment dispute, or any other dealing between users; for the conduct or content of any user; or for indirect, incidental, special, or consequential loss, including loss of profits, opportunity, revenue, goodwill, or data. Where our liability cannot be excluded but can be limited, our total liability to you is limited, at our option, to resupplying the relevant service or paying the cost of having it resupplied, or to the total amount you paid us in the twelve months before the claim, whichever is greater.
13. Indemnity
You agree to indemnify us against any claim, loss, or cost arising from your use of the Services, your content, your dealings with other users, or your breach of these Terms or of any law. This does not apply to the extent the claim arises from our own breach or negligence.
14. Changes to these Terms
We may update these Terms as Setdrop changes. Where a change is material, we will give you reasonable notice through the app or by email before it takes effect. Continuing to use the Services after that means you accept the updated Terms. If you do not accept them, you can delete your account.
15. Governing law
These Terms are governed by the laws of Victoria, Australia. You and we submit to the non exclusive jurisdiction of the courts of Victoria. If any part of these Terms is found to be unenforceable, the rest continues to apply.
16. Contact us
Questions about these Terms, or anything else, go to support@setdrop.com.au.